Policies

Privacy Policy

lortixa operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.

Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

Account information including your username, password, security questions, preferences and settings.

Transaction information including the items you view, put in your cart, add to your wish list, or purchase, return, exchange or cancel and your past transactions.

Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfil your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customised shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.

Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.

Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With trusted vendors and service providers who assist in operating our website and delivering our services. (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).

With business and marketing partners to provide marketing services and advertise to you. For example, we may use trusted third-party platforms to support personalised advertising based on your activity on our website and other merchants' websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites.

When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

With our affiliates or otherwise within our corporate group.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. To our knowledge, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.

Right to Delete. You may have a right to request that we delete personal information we maintain about you.

Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.

Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about your privacy rights, or to exercise any of them, please contact us directly at support@lortixa.com.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at support@lortixa.com. For privacy-related matters or requests under applicable data protection laws, we will provide further contact information upon request where legally required or appropriate.

Last updated: June 2025

Terms Of Service

OVERVIEW

Welcome to lortixa. By using our website, you agree to be bound by these terms & conditions and our privacy policy. These terms explain your rights, our responsibilities, and how we handle issues like refunds, returns, and liability.

SECTION 1 - ACCESS AND ACCOUNT

By using our website, you confirm that you are at least the age of majority in your place of residence. You also confirm that any information you provide - including email, billing, and shipping details - is accurate and up to date.

You are responsible for keeping your account information secure and for all activity under your account. You must not share, transfer, or sell your account access to anyone else.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colours or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not guarantee that our products will meet your individual expectations. We may update or remove products without notice and reserve the right to limit purchases at our discretion.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. lortixa reserves the right to accept or decline your order for any reason at its discretion. Your order is not confirmed until we process payment and send you an order confirmation.

Please ensure all details are correct before placing your order, as we may not be able to accommodate changes or cancellations once it has been processed. If we are unable to accept or fulfil your order, we will contact you using the information provided. Your purchase is subject to our returns & refunds policy. All purchases must be for personal or household use only and not for resale.

We reserve the right to refuse, limit, or cancel any order we believe is intended for unauthorised commercial resale. Any such activity may lead to order cancellation and legal action.

SECTION 4 - PRICES AND BILLING

All prices are shown in your selected currency and are subject to change at any time without notice. The final price at checkout is the price you agree to pay, including any applicable taxes, shipping, or import charges.

Prices shown on our site may differ from those available elsewhere, including other retailers or promotional offers. We are not obligated to match prices found on other platforms.

You agree to provide accurate and up-to-date payment information when making a purchase. By submitting an order, you confirm that you are authorised to use the payment method provided and that sufficient funds are available. Charges will be applied once your order is confirmed.

We may offer discount or promotional codes from time to time. These codes are subject to specific terms and conditions, including expiration dates and usage limits. Unless stated otherwise, only one code can be used per order, and codes cannot be applied to past purchases.

We reserve the right to cancel or refuse any order if we believe a discount code is being used fraudulently, improperly, or in violation of its terms. Discount codes hold no cash value and cannot be exchanged or refunded.

SECTION 5 - SHIPPING AND DELIVERY

All delivery times provided are estimates only and are not guaranteed. We are not liable for any shipping or delivery delays, including those caused by third-party couriers, customs clearance procedures, or events outside our reasonable control.

Once your order has been dispatched and transferred to the shipping carrier, responsibility for the goods passes to you. This includes the risk of loss or damage during transit.

SECTION 6 - INTELLECTUAL PROPERTY

All content on our website, including text, images, product designs, graphics, logos, videos, and other materials, is owned or licensed by lortixa and protected by applicable copyright and intellectual property laws.

“lortixa” and the associated logo are registered trademarks with the UK Intellectual Property Office. You may not use our trademarks or any of our content without our prior written permission.

Any unauthorised use of our intellectual property may result in legal action.

SECTION 7 - OPTIONAL TOOLS

We may provide access to tools or features operated by third-party providers. These tools are offered “as is” and “as available” without any warranties or endorsements. We are not responsible for how these tools function or for any issues arising from their use.

Your use of any third-party tools is entirely at your own risk, and you should ensure you are familiar with and approve the terms provided by those third-party providers.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 – PLATFORM DISCLAIMER

Our store is hosted and supported by a third-party platform that enables us to provide our Services. However, all sales, payments, returns, and interactions are made directly with lortixa.

By using our website, you agree that this platform is not responsible for any aspect of your purchases, and all claims or concerns must be directed to lortixa.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is handled in accordance with our Privacy Policy, which is available on our website. By using our website and services, you consent to the collection, use, and disclosure of your information as outlined in that policy.

SECTION 11 - FEEDBACK

If you submit, upload, or share any feedback, reviews, suggestions, or content with us (collectively, “Feedback”), you grant lortixa a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, display, and distribute this Feedback for any purpose, including commercial use. This means we may use your Feedback in marketing, development, or any other context without obligation to you.

By submitting Feedback, you confirm that you own the rights to it and that it does not infringe on any third-party rights, including copyright, trademark, privacy, or other intellectual property. You agree not to submit anything unlawful, abusive, defamatory, misleading, or otherwise inappropriate. We reserve the right to remove any content that violates these terms or that we believe to be harmful, at our sole discretion.

We are not required to review, respond to, or compensate you for any Feedback. You are solely responsible for the content you provide and any consequences resulting from its use. We do not accept any liability for feedback submitted by you or others.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

From time to time, there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or transit times. We reserve the right to correct any such errors or omissions, and to update or cancel orders if any related information is inaccurate—at any time and without prior notice (including after an order has been submitted).

SECTION 13 - PROHIBITED USES

You may only use our Services for lawful purposes. You agree not to use them to violate any laws, infringe on intellectual property rights, or engage in abusive, harassing, or harmful behaviour. This includes transmitting false or misleading information, uploading or distributing spam, or impersonating others.

Additionally, you must not upload viruses or malicious code, attempt to bypass security measures, collect data without consent, or reproduce, duplicate, sell, or exploit any part of the Services. We reserve the right to suspend or terminate your account without notice if we determine you’ve violated these Terms.

SECTION 14 - TERMINATION

We reserve the right to terminate this agreement or your access to our Services at any time, without notice, at our sole discretion. You will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply even after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, and Privacy Policy.

SECTION 15 - DISCLAIMER OF WARRANTIES

The information provided on or through the Services is made available solely for general informational purposes. We do not guarantee the accuracy, completeness, or usefulness of this information. Any reliance you place on such content is entirely at your own risk. We disclaim all liability for any loss or damage arising from reliance on this material by you or anyone else who may access or be informed by it.

EXCEPT AS EXPRESSLY STATED BY lortixa, ALL SERVICES AND PRODUCTS PROVIDED THROUGH OUR SITE ARE OFFERED “AS IS” AND “AS AVAILABLE”, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND—EXPRESS OR IMPLIED. THIS INCLUDES, BUT IS NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow the exclusion of certain warranties, so this disclaimer may not apply to you.

SECTION 16 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, lortixa, ITS AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND. THIS INCLUDES, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.

THIS LIMITATION APPLIES TO ANY CLAIM RELATED TO YOUR USE OF THE SERVICES OR ANY PRODUCTS OBTAINED THROUGH THE SERVICES, INCLUDING BUT NOT LIMITED TO ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND ARISING FROM THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCTS) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless lortixa, its affiliates, partners, directors, officers, employees, agents, contractors, licensors, and service providers from any claims, damages, losses, liabilities, or costs (including reasonable legal fees) arising from:

(1) your breach of these Terms,

(2) your violation of any third-party rights, or

(3) your use of the Services.

If a claim is made against us, we may notify you, but any delay will not excuse your obligations unless it causes you significant prejudice. We may control the defence and settlement of the claim at your expense, and you agree to reasonably cooperate.

SECTION 18 - SEVERABILITY

If any part of these Terms is found to be unlawful or unenforceable, that part will be removed, but the remainder will stay valid and enforceable to the fullest extent permitted by law.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

If we do not enforce any part of these Terms, it does not mean we’ve waived our right to do so later.

These Terms of Service, along with any policies or rules posted on our website, form the full agreement between you and lortixa. They replace any previous agreements, communications, or understandings — written or verbal — between you and lortixa.

Any ambiguities in how these Terms are interpreted will not be held against the drafting party.

SECTION 20 - ASSIGNMENT

You are not allowed to transfer, assign, or delegate your rights or responsibilities under these Terms without our prior written consent. Any attempt to do so will be invalid.

We may transfer or assign our rights and obligations under these Terms at any time without notice.

SECTION 21 - GOVERNING LAW

You are not allowed to transfer, assign, or delegate your rights or responsibilities under these Terms without our prior written consent. Any attempt to do so will be invalid.

We may transfer or assign our rights and obligations under these Terms at any time without notice.

SECTION 22 - HEADINGS

Headings in this agreement are included for convenience only. They do not limit or affect the interpretation of these Terms.

SECTION 23 - RETURN & REFUND POLICY

We only accept returns if your item is:

Faulty or damaged

Incorrect (wrong item sent)

To return an item:

Items must be unworn, unused, and in their original packaging.

You are responsible for return postage unless the item is faulty or incorrect.

We do not offer refunds for:

Change of mind

Incorrect size ordered

Items marked as final sale

Approved refunds will be issued to your original payment method. Please allow 5-10 working days for processing.

SECTION 24 - CHANGES TO TERMS OF SERVICE

We may update, change, or replace any part of these Terms at any time, at our sole discretion. It is your responsibility to review the most current version posted on our website. Continued use of our services after changes have been posted constitutes acceptance of those changes. If the change is material, we may provide notice in accordance with applicable law.

SECTION 25 - CONTACT INFORMATION

If you have questions about these Terms, please contact:

lortixa

support@lortixa.com

Business details available upon request for legal or regulatory purposes.

Terms Of Service

UK orders are processed within 5–10 working days

International orders may take 5–15 working days

Processing times exclude weekends and public holidays

Pre-order items will ship on the date specified in the product description

You’ll receive a confirmation email with tracking once your order has been dispatched

Please note:

You are responsible for any import taxes, duties, or customs fees

We do not control these charges and cannot predict their cost

If you refuse a shipment, you are liable for any return shipping fees and original delivery charges.

Delivery timelines are estimates. Once dispatched, shipping times are subject to the carrier

If you have questions, email: support@lortixa.com

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