Terms of service

OVERVIEW                                                                                                                            Welcome to lortixa. By using our website, you agree to be bound by these terms & conditions and our privacy policy. These terms explain your rights, our responsibilities, and how we handle issues like refunds, returns, and liability. 

SECTION 1 - ACCESS AND ACCOUNT                                                                              By using our website, you confirm that you are at least the age of majority in your place of residence. You also confirm that any information you provide - including email, billing, and shipping details - is accurate and up to date.

You are responsible for keeping your account information secure and for all activity under your account. You must not share, transfer, or sell your account access to anyone else. 

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colours or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not guarantee that our products will meet your individual expectations. We may update or remove products without notice and reserve the right to limit purchases at our discretion.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. lortixa reserves the right to accept or decline your order for any reason at its discretion. Your order is not confirmed until we process payment and send you an order confirmation.

Please ensure all details are correct before placing your order, as we may not be able to accommodate changes or cancellations once it has been processed. If we are unable to accept or fulfil your order, we will contact you using the information provided. Your purchase is subject to our returns & refunds policy. All purchases must be for personal or household use only and not for resale.

SECTION 4 - PRICES AND BILLING                                                                                    All prices are shown in your selected currency and are subject to change at any time without notice. The final price at checkout is the price you agree to pay, including any applicable taxes, shipping, or import charges.

Prices shown on our site may differ from those available elsewhere, including other retailers or promotional offers. We are not obligated to match prices found on other platforms.

You agree to provide accurate and up-to-date payment information when making a purchase. By submitting an order, you confirm that you are authorised to use the payment method provided and that sufficient funds are available. Charges will be applied once your order is confirmed.

We may offer discount or promotional codes from time to time. These codes are subject to specific terms and conditions, including expiration dates and usage limits. Unless stated otherwise, only one code can be used per order, and codes cannot be applied to past purchases.

We reserve the right to cancel or refuse any order if we believe a discount code is being used fraudulently, improperly, or in violation of its terms. Discount codes hold no cash value and cannot be exchanged or refunded.

SECTION 5 - SHIPPING AND DELIVERY                                                                                  All delivery times provided are estimates only and are not guaranteed. We are not liable for any shipping or delivery delays, including those caused by third-party couriers, customs clearance procedures, or events outside our reasonable control.

Once your order has been dispatched and transferred to the shipping carrier, responsibility for the goods passes to you. This includes the risk of loss or damage during transit.

SECTION 6 - INTELLECTUAL PROPERTY                                                                          All content on our website, including text, images, product designs, graphics, logos, videos, and other materials, is owned or licensed by lortixa and protected by applicable copyright and intellectual property laws.

“lortixa” and the associated logo are registered trademarks with the UK Intellectual Property Office. You may not use our trademarks or any of our content without our prior written permission.

Any unauthorised use of our intellectual property may result in legal action.

SECTION 7 - OPTIONAL TOOLS
We may provide access to tools or features operated by third-party providers. These tools are offered “as is” and “as available” without any warranties or endorsements. We are not responsible for how these tools function or for any issues arising from their use.

Your use of any third-party tools is entirely at your own risk, and you should ensure you are familiar with and approve the terms provided by those third-party providers.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 – PLATFORM DISCLAIMER                                                                                  Our store is hosted and supported by a third-party platform that enables us to provide our Services. However, all sales, payments, returns, and interactions are made directly with lortixa.

By using our website, you agree that this platform is not responsible for any aspect of your purchases, and all claims or concerns must be directed to lortixa.

SECTION 10 - PRIVACY POLICY                                                                                          All personal information we collect through the Services is handled in accordance with our Privacy Policy, which is available on our website. By using our website and services, you consent to the collection, use, and disclosure of your information as outlined in that policy.

SECTION 11 - FEEDBACK                                                                                                                If you submit, upload, or share any feedback, reviews, suggestions, or content with us (collectively, “Feedback”), you grant lortixa a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, display, and distribute this Feedback for any purpose, including commercial use. This means we may use your Feedback in marketing, development, or any other context without obligation to you.

By submitting Feedback, you confirm that you own the rights to it and that it does not infringe on any third-party rights, including copyright, trademark, privacy, or other intellectual property. You agree not to submit anything unlawful, abusive, defamatory, misleading, or otherwise inappropriate. We reserve the right to remove any content that violates these terms or that we believe to be harmful, at our sole discretion.

We are not required to review, respond to, or compensate you for any Feedback. You are solely responsible for the content you provide and any consequences resulting from its use. We do not accept any liability for feedback submitted by you or others.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
From time to time, there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or transit times. We reserve the right to correct any such errors or omissions, and to update or cancel orders if any related information is inaccurate—at any time and without prior notice (including after an order has been submitted).

SECTION 13 - PROHIBITED USES
You may only use our Services for lawful purposes. You agree not to use them to violate any laws, infringe on intellectual property rights, or engage in abusive, harassing, or harmful behaviour. This includes transmitting false or misleading information, uploading or distributing spam, or impersonating others.

Additionally, you must not upload viruses or malicious code, attempt to bypass security measures, collect data without consent, or reproduce, duplicate, sell, or exploit any part of the Services. We reserve the right to suspend or terminate your account without notice if we determine you’ve violated these Terms.

SECTION 14 - TERMINATION                                                                                                      We reserve the right to terminate this agreement or your access to our Services at any time, without notice, at our sole discretion. You will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply even after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, and Privacy Policy.

SECTION 15 - DISCLAIMER OF WARRANTIES                                                              The information provided on or through the Services is made available solely for general informational purposes. We do not guarantee the accuracy, completeness, or usefulness of this information. Any reliance you place on such content is entirely at your own risk. We disclaim all liability for any loss or damage arising from reliance on this material by you or anyone else who may access or be informed by it.

EXCEPT AS EXPRESSLY STATED BY lortixa, ALL SERVICES AND PRODUCTS PROVIDED THROUGH OUR SITE ARE OFFERED “AS IS” AND “AS AVAILABLE”, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND—EXPRESS OR IMPLIED. THIS INCLUDES, BUT IS NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow the exclusion of certain warranties, so this disclaimer may not apply to you.

SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, lortixa, ITS AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND. THIS INCLUDES, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.

THIS LIMITATION APPLIES TO ANY CLAIM RELATED TO YOUR USE OF THE SERVICES OR ANY PRODUCTS OBTAINED THROUGH THE SERVICES, INCLUDING BUT NOT LIMITED TO ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND ARISING FROM THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCTS) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SECTION 17 - INDEMNIFICATION                                                                                            You agree to indemnify, defend, and hold harmless lortixa, its affiliates, partners, directors, officers, employees, agents, contractors, licensors, and service providers from any claims, damages, losses, liabilities, or costs (including reasonable legal fees) arising from:

(1) your breach of these Terms,

(2) your violation of any third-party rights, or

(3) your use of the Services.

If a claim is made against us, we may notify you, but any delay will not excuse your obligations unless it causes you significant prejudice. We may control the defence and settlement of the claim at your expense, and you agree to reasonably cooperate.

SECTION 18 - SEVERABILITY
If any part of these Terms is found to be unlawful or unenforceable, that part will be removed, but the remainder will stay valid and enforceable to the fullest extent permitted by law.

SECTION 19 - WAIVER; ENTIRE AGREEMENT                                                                    If we do not enforce any part of these Terms, it does not mean we’ve waived our right to do so later.

These Terms of Service, along with any policies or rules posted on our website, form the full agreement between you and lortixa. They replace any previous agreements, communications, or understandings — written or verbal — between you and lortixa.

Any ambiguities in how these Terms are interpreted will not be held against the drafting party.

SECTION 20 - ASSIGNMENT
You are not allowed to transfer, assign, or delegate your rights or responsibilities under these Terms without our prior written consent. Any attempt to do so will be invalid.

We may transfer or assign our rights and obligations under these Terms at any time without notice.

SECTION 21 - GOVERNING LAW
You are not allowed to transfer, assign, or delegate your rights or responsibilities under these Terms without our prior written consent. Any attempt to do so will be invalid.

We may transfer or assign our rights and obligations under these Terms at any time without notice.

SECTION 22 - HEADINGS
Headings in this agreement are included for convenience only. They do not limit or affect the interpretation of these Terms. 

SECTION 23 - RETURN & REFUND POLICY                                                                            We only accept returns if your item is:

Faulty or damaged                                                                                                      Incorrect (wrong item sent)

To return an item:                                                                                                          Contact us within 14 days of delivery at support@lortixa.com

Items must be unworn, unused, and in their original packaging. You are responsible for return postage unless the item is faulty or incorrect. 

We do not offer refunds for:

Incorrect size ordered                                                                                                      Items marked as final sale

Approved refunds will be issued to your original payment method. Please allow up to 10 working days for processing. 

SECTION 24 - CHANGES TO TERMS OF SERVICE
We may update, change, or replace any part of these Terms at any time, at our sole discretion. It is your responsibility to review the most current version posted on our website. Continued use of our services after changes have been posted constitutes acceptance of those changes. If the change is material, we may provide notice in accordance with applicable law.

SECTION 25 - CONTACT INFORMATION
If you have questions about these Terms, please contact:

lortixa
support@lortixa.com 

Business details available upon request for legal or regulatory purposes.